Frequently asked questions
Short answers with pointers to the user guide, method notes, privacy policy, terms, and pricing. Open the linked docs for full step-by-step detail.
How do tokens, packs, and the free tier work?
Consultations consume tokens according to your active pack. The guide explains free trial allowances, pack sizes, and how balances work with your account. Purchases and renewals are governed by the Terms.
What is the difference between I Ching (coins) and Oracle bones?
I Ching follows the classical six-line casting flow you see in the ritual. Oracle bones use a separate charge-based flow inspired by ancient pyromancy. Method notes describe sources and intent for both.
Why can I sometimes not “deepen” further in the same chat?
Each chat thread allows a limited chain of readings depending on your plan. When the cap is reached, start a new session for a fresh thread. The guide covers Chats, new session, and plan limits.
Where are my past conversations?
Open Chats from the header to browse saved threads, switch between them, or start a new session. Authenticated history is tied to your account as described in the guide and privacy policy.
Can I export a reading?
Yes — after a consultation you can export the thread as a PDF from the reading card actions where available. Details are in the user guide.
What data do you store about me and my readings?
The privacy policy explains categories of data, retention, and how readings and images stay private to your account. It complements (and does not replace) the in-app guide.
Where are refunds, billing, and service terms?
Commercial terms and acceptable use are in the Terms of Service. Token packs and checkout flows are summarized in the guide and pricing pages.
Is two-factor authentication available?
Optional 2FA (authenticator and/or email codes) can be enabled from account security in the oracle. The guide summarizes how it interacts with consultations.
Is this professional advice?
No. Interpretations are cultural and reflective tools, not medical, financial, or other professional advice. See the method notes for context and the terms for disclaimers.